- Skype We Couldn't Send This Message Mac
- Skype For Business We Couldn 27t Send This Message Machine
- Skype For Business We Couldn 27t Send This Message Macbook
- Skype For Business We Couldn 27t Send This Message Mac Os
- Skype For Business We Couldn 27t Send This Message Macos
When sending an instant message using Skype for Business, you may see the error message 'This message wasn't sent to ...' This can be caused for a variety of reasons.
Scenario 1
The first user sends an instant message to a second user. The first user sees a message like the screen shot below.
OR
Skype We Couldn't Send This Message Mac
Skype for Business Mac client 'We couldn't send this message' We're using an on-premises Skype for Business environment, when Windows or Mac clients try to send a message to a Skype for Business Mac client, the sender usually receives 'We couldn't send this message' while the message is delivered. When sending an instant message using Skype for Business, you may see the error message 'This message wasn't sent to.' This can be caused for a variety of reasons. Scenario 1 The first user sends an instant message to a second user. I've got a user who is trying to make calls using skype for business on a MacBook but when they do, the mic doesn't seem to be working. All of the audio settings are turned up full on the skype settings and the strange things is that in the system preferences I can see that the mic is picking up sound and working fine.
Cause
This is due to a bug in the Microsoft Office Software released as an update sometime in October of 2016. The status that the user sees is showing that the second user is signed into Skype for Business Desktop client and a Polycom phone as well.
Skype For Business We Couldn 27t Send This Message Machine
Resolution
Ensure both users update their version of Office or Skype for Business to a version that is at least 7766.XXXX or higher. To update Office see How to Manually Update Microsoft Office Products
Note: This resolution is not currently compatible with Mac computers. A compatible resolution is in development but does not have an estimated release date.
Scenario 2
The first user sends an instant message to a second user. The first user sees a message like the screen shot below
Skype For Business We Couldn 27t Send This Message Macbook
The second user sees a message on their mobile device like the screen shot below
Cause
This is due to the second user being logged into a Skype for Business Mobile Client and the second User ignores the message
Resolution
At this time, there is not a resolution to this since we are a hosted Skype for Business Solution, Microsoft doesn’t support server side conversation history. If they did support server side conversation history for a hosted solution, then User B who ignored the IM on their mobile device would get a missed conversation notification in their email and User A would not see an error message on their desktop Skype for Business client.
Skype For Business We Couldn 27t Send This Message Mac Os
Skype For Business We Couldn 27t Send This Message Macos
Work Around
Make certain that users are signed in to a single primary device. If signing in to mobile is necessary, sign out of desktop client.